Wellness Hotel Patince

The staff were amazing and did their best, but management and communication were a real problem. Ask the same thing at reception and at the bar and you’d get two different answers. That makes us wary of visiting again, since more restrictions could appear without warning. We started out excited to come back, but got more disappointed the longer we stayed. We had the best apartment, with three separate rooms and a living room. Most of it was fine, but the bathroom wasn’t in good shape: the sink was clogged and the bath was dirty. The pool restaurant shut on Monday with no warning, leaving the main restaurant as the only option. Its main dish cost 15 euros. The bar was closed too, and the saunas only opened for a few hours from 4pm.

The rooms are nice and spacious, and the spa was amazing. Breakfast and supper had a good selection, though most of it was meat, so vegetarians had very few options. It could’ve been five stars, but during our ten-day stay there was no sign of room cleaning. That seemed to mean replacing towels and restocking toilet paper, which was disappointing.

The staff were awesome and always willing to help. The swimming area was good, with several kinds of pools and a slide in the children’s pool. The rooms were cleaned, and fresh, warm towels were provided daily. It was quiet at night, and the windows kept the sound out well. Still, I expected a lot more for nearly 300 euros for two nights. This wasn’t a four-star hotel, and the regular budget room was uncomfortable despite being spacious. Rain was already leaking in at the entrance. My wife’s massage appointment never happened, and the toys in the kids’ corner looked second-hand, with many broken or crushed, and definitely not sanitized. Stained, dusty toys sat on shelves barely attached to the walls. It felt like only guests in the expensive apartments would be comfortable here. The food was good and there was a decent choice at the buffet, but that was the only decent option. The à la carte menu was sad and very overpriced. The room itself was quite bad, and I expected more comfort than I have at home.

The pool area was large, with one warm pool for children and a main pool that was so cold it seemed suitable for swimming only, not relaxing. There was also a warm sitting pool with a whirlpool. Families used those pools to warm up babies and small children despite signs saying they were only suitable for children over six. They became overcrowded, and there was no chance to relax. The lifeguards didn’t try to enforce the rules. Children’s activities were scheduled almost every hour, and people who weren’t hotel guests could use the wellness area too, which made things worse. We left after an hour and cancelled our stay. At checkout, nobody even asked why we were leaving early. When we arrived, the hotel seemed okay, but clearly its best days were years ago. The surrounding area was depressing, though that isn’t the hotel’s responsibility. Dinner was poorly handled: too few tables, dirty dishes piled up everywhere, and food that looked thrown together. It tasted okay, but fell short of what I’d expect from a four-star hotel. It felt like they wanted to make money with as little effort as possible. The staff were friendly but overwhelmed. Breakfast was okay, nothing more. We went right at opening so we’d have a chance at a table and a little more choice than at dinner the night before. There wasn’t a double bed, just two singles pushed together. The room was a good size and the furniture was okay, though old. The bathroom tiles were broken, there was visible mold, and the hot and cold water were reversed. We couldn’t book a wellness treatment because there were so many guests and apparently not enough massage therapists. The wellness area was also closed on Sunday, which is unacceptable for a four-star wellness hotel. Compared with other four-star hotels in SK, this wasn’t even worth two stars.