The Lodgings Hotel SureStay Collection by Best Western
About this property
A great hotel to have a nice rest before long walks around the city. Hotel "The Lodgings Hotel SureStay Collection by Best Western" is located in Providenciales. This hotel is located in 3 km from the city center.
Popular facilities
Good to know
- Check-in
- From 15:00
- Check-out
- Until 11:00
- Breakfast
- Available
- Luggage storage
- Available
- Smoking
- Smoke-free
Reference price
Guest reviews
Recent reviews shared by hotel guests
I’ve spent two months patiently trying to arrange the return of an expensive item I left at this hotel, and I’m getting nowhere. I paid for a FedEx label and sent the details, but they won’t help courier it down the street at my expense. They say FedEx won’t respond to them. FedEx doesn’t answer its phone either, despite my trying about 30 times. Surely FedEx has delivered there or dropped something off before? Customer service told me to pursue other options because this wasn’t in the employees’ job description, then closed my case. So apparently my only remaining option is to fly to Turks and Caicos to collect it, though I suspect the item may already be gone. I’m usually patient and understanding, but this hotel’s customer service has been unbelievably bad. They won’t respond to my calls or emails.
Airport proximity is a plus, but the room situation made for a horrible night. We paid $311 for one night. In the first room, the sheets had blood spots and yellow stains. After we were moved, the towels had dark brown marks, and roaches crawled up the bedboard while we tried to sleep. If you don’t want an expensive, dirty room with roaches, book somewhere else. P.S. The photo is of one of the roaches crawling on the bedboard with its friends.
The hotel is clean, and the experience felt in line with what we paid. The main issues for me were the kitchen and bar management. Breakfast is meant to begin at 7 a.m., which is already late, but it often opens late too. Expats who need to leave early for work can end up missing breakfast altogether. The gym also has no air conditioning.
The rooms were clean, but a few things were off. The shower only had lukewarm water, and the remote from another room controlled our fan lights. It was already 5:40 p.m. and our room still hadn’t been serviced. The body wash ran out after the first shower, and our key stopped working on day two. Oh well, island time!
I liked the place overall. It’s clean, well maintained, has a great pool, and the staff are really nice. The restaurant out front is friendly and pretty good. Even though it’s beside the airport, plane noise didn’t bother me. It’s also outside the tourist area, which may suit you if that’s what you like. Getting around by cab can cost a lot. The hotel tries to help, but there’s only so much they can do. You can walk to Five Cays beach, though it’s a bit of a wild walk. I prefer it to Grace Bay for the quiet, wildlife, and conch shells, but it’s rough in places and has some garbage. I think the hotel delivers more than you might expect for the price. If you’re adventurous, it’s an interesting neighbourhood and an affordable place to stay. Just my two cents.
Amenities
Everything available at this property
General Services
11 available- Air conditioning
- Smoke Free Property
- Garden
- Terrace
- Express Check In
- Reception desk
- Luggage storage
- Telephone
- Microwave oven
- Kitchenette
- Transfer services
Internet
1 available- Internet access
Parking
1 available- Parking
Meals
3 available- Bar
- Breakfast
- Restaurant
Business Services
2 available- Business center
- Conference Hall
Pool and beach
4 available- Outdoor pool
- Pool facilities
- Beach/pool towels
- Transfer to the beach (free)
Room Amenities
4 available- Fridge
- TV
- Hairdryer
- Toiletries
What's nearby
Explore attractions, restaurants and transport around the hotel
932 m
13.1 km
1.0 km 13 min walk
21 m 1 min walk
Attractions
20- Cheshire Hall Plantation1.0 km 13 min walk
- Our Lady of Divine Providence Roman Catholic Church1.1 km 13 min walk
- TCI Heritage Horseback Riding & Tours2.3 km 28 min walk
- Smith’s Reef3.4 km
- Undersea Explorer, Caicos Tours3.5 km
Restaurants
20- Hole In The Wall21 m 1 min walk
- Delicious Dishes154 m 2 min walk
- The Snack Spot157 m 2 min walk
- Tropical Taste Salad and Juice Bar212 m 3 min walk
- Sweets N' Flavours248 m 3 min walk
Transit
3- Providenciales International AirportAirport932 m
- North Caicos International AirportAirport36.4 km
- TCI FerryFerry13.1 km
Stay rules
Important conditions for your stay
Hotel information
Electricity
- Voltage
- 120 V
- Frequency
- 60 Hz
- Socket types
- A, B
