Bangkok Hotel Lotus Sukhumvit 33 by Compass Hospitality

I arrived at 1 p.m. and found the hotel closed. A man by the entrance just said it was shut for renovations, with no refund available there. I’d booked two or three months ahead, so they had no excuse for not warning customers. I managed to get my money back through Agoda, but had to sit in a restaurant searching for a nearby hotel.

My two-night stay was confirmed through Booking.com, but when I got to the hotel, the staff said it was closed and wouldn’t honor the reservation. I’d booked three days earlier and got no message or warning. They didn’t offer another place or any other solution, just told me to find a hotel myself. I had to contact Booking.com for the refund, since they couldn’t refund me there. I absolutely wouldn’t recommend booking here.

After six hours of travel, I arrived with my elderly mother on September 9 and found the hotel had been completely closed since September 8. I’d booked directly through their website for September 9-13, 2025, and paid in advance. There was no warning, cancellation notice, or other communication, even though they accepted the booking and payment while apparently shutting down. It looks like outright fraud to me. The staff at the door were extremely rude and unhelpful, with no concern that my mother and I were stranded. We had to find another hotel urgently, at extra cost and stress. There’s no information about a refund or compensation. The staff and management were terrible, and the hotel caused a huge inconvenience. What if I hadn’t had enough money to book somewhere else, or had nowhere to stay? Booking number: 4905098. If you value your time, money, and peace of mind, stay away.

I don’t usually write reviews, but this service was so bad I had to. I’d give zero stars if I could. We had a prepaid Agoda booking, but when we arrived to check in, the front desk said the hotel was closing because of bankruptcy. There were still guests staying there, and they were letting other people check in. When we asked why they were taking reservations, the receptionist wouldn’t give a straight answer and spoke rudely. We contacted Agoda, who then asked the hotel about it. The hotel told them we couldn’t check in because it was fully booked. So we weren’t allowed to check in, and they gave different reasons to us and Agoda. They took no responsibility and kept us waiting without a clear answer. The staff were very rude and need to retake their hospitality courses. There was also a lingering rotten drain smell, possibly from a sewage problem. Given the service, I wouldn’t be surprised if the hotel really did close.