Sathorn Grace Serviced Residence

The only thing I liked about the room was the bed. It was spacious, but the pillows and cleanliness were poor, and even the bed seemed more like luck than a sign of decent upkeep. The shower has heavy limescale, gives a weak cold spray, and has no hot water. Its silicone is disgusting. The washing machine leaks badly and flooded the floor when we used it. Small cockroaches appeared in the kitchen daily. Housekeeping came once, replaced the toilet paper and towels despite our following the instruction to hang them up if we didn’t want them changed, and briefly mopped the bathroom and entrance. The balcony was filthy with bird droppings, and the bathroom ceiling was crumbling from water damage. The advertised facilities were in terrible shape. The pool exists but barely works, with green algae on the walls. The so-called gym had two benches and one rusty set of weights, nothing like the advertising. The sauna was destroyed, with broken wood, shattered glass on the floor, exposed wires hanging from where the ceiling should be. The main elevators had been out of service for a long time, leaving the stairs or an old elevator where you might get stuck. The night shift guy was cool and seemed like an actual human. Daytime staff were another story. After the first day we asked for a refund so we could leave, but they refused and offered a room upgrade instead. We declined because it seemed the same problems would remain. We had a three-hour gap before our next hotel at checkout and asked to stay a little longer so our fresh food could remain in the fridge. They said no. One staff member did kindly let us store our yogurt in a fridge, which was the best part of the customer service. We also asked to park our scooter for less than a day, but were told they needed the space for “new customers.” The hotel was empty with plenty of room, so that made no sense and showed no effort or customer care. We booked through Agoda, where the place somehow has a 7.5 rating. The location worked for us, but not checking Google reviews first was our biggest mistake. In all my years of travelling, I’ve never stayed somewhere this unsafe, neglected, or badly managed. Calling it a hotel is generous. This place is unsafe, misleading, and poorly maintained. For travellers’ safety and the dignity of the hospitality industry, it should be shut down. Ps: My partner will post a review as well with more pictures.