RIM Chaam By RoomQuest

Several lights didn't work, and getting through took a really long time. The seats weren't working either, so we had to move to seats somewhere else. The service just wasn't ready.

The whole stay was a mess, and dealing with the agency was slow from start to finish. We booked through Room after seeing the place on TikTok, where it looked like a lovely beachfront villa. Payment was due on arrival, with no advance transfer. But no one called to confirm or explain anything as the date got close. They sent a location, but it was wrong. After driving around the complex, I contacted the agency and was told to wait and find the management office. I didn't know where it was, so I had to look for it myself. I eventually got the keys there. No one showed me to the house, the security guard only pointed from the car and said it was over there. Before I went in, the agency was already asking for a security deposit. I took photos and sent them to the agency: the fan was caked in dust, several indoor lights and the outside seating area lights were broken, the pool water was yellow with leaves, and there was debris around the dirty pool. One bathroom was out of order with no warning, the TV didn't work, and Wi-Fi was down too, though that was the only problem they'd mentioned beforehand. When I asked if they could clean the pool and fix the TV, it took ages for anyone to respond or show up. The technician tried for almost an hour and couldn't get the TV working, so we had to sort things out ourselves. By then it was nearly 4 PM. The agency asked if I was still checking in. I said yes, I'd stay and send payment, and was just letting them know what we'd found. Where else could I find a place then? I reluctantly let it go and said it was okay. After checkout, nobody inspected the house first. We were just told to return the keys to the original location. Checkout was at 11:30 AM. I reported spilled linens and asked what the charge would be, but they kept saying they'd need to check and took forever. They hadn't checked while we were there. We followed up about the deposit that afternoon, and at 1:39 PM they messaged that management still hadn't checked the house. Then, as if that wasn't enough, my friend vomited on a blanket. The accommodation took another 3000 baht from the deposit, which was way too much. The bill didn't match what was spilled: only four items, but they charged us for eight and sent a price list for each. It would've been ridiculous if the items hadn't been sent for repair or if we hadn't been told beforehand. My friend had taken the sheets off to clean them and found the mattress topper was old and worn, stained with menstrual blood, urine, and other mess. It was awful. We spent ages negotiating the deposit with the agency. It was incredibly hard to reach them, everything had to go through them, and we couldn't speak directly with management. The whole process was slow and complicated. They should improve their workflow, service, house upkeep, and customer care. We couldn't really demand anything and just had to accept it. I hope I never go through that again. If you're not ready to provide service, don't open for bookings. Such a disappointing experience. (3-bedroom beachfront villa in Cha-am)