The Craft Nimman

We loved having breakfast in the cool garden each morning. The menu didn’t have much variety, but everything tasted fresh and the simple meal was satisfying. The garden, filled with thriving plants, also had beautiful celadon ceramics. The Craft Nimman is a charming, well-designed boutique hotel in a very convenient spot in the heart of Nimman. Rooms were a decent size and very clean. No mould or odd bathroom smells, and the bed was comfortable with fresh-smelling sheets. The towels deserve a mention too, so white and fluffy. There’s no pool, gym, or full-service restaurant, so if you don’t need those extras, it’s a good choice. The bathroom is tiny, and the thin walls and door let through footsteps, voices, and slamming doors. Light sleepers may struggle, though we could overlook it given the other good points.

After check-out I went to the front desk to politely say the parking arrangements should be made clear before guests arrive. Staff said the person who spoke harshly to me was from the massage shop next door, so the hotel couldn’t do anything. They also said the parking details were already on Agoda and that I should have called ahead. I checked the listing again and couldn’t find that notice. Guests shouldn’t have to know to call just to learn whether parking is available. On arrival, I found there was no hotel parking, something the Agoda listing hadn’t disclosed. We had to park across the street and pay another 100 THB per night. Since I didn’t know that, I briefly stopped in front of the hotel and was spoken to harshly and asked when I’d move the car. During the conversation, rather than deal with my concern, staff brought up that I’d supposedly given the wrong room number and floor, asking, “Do you know that you gave the wrong room number and wrong floor?” I had clearly told the front desk I was on the 2nd floor. They blamed me because staff had knocked on another occupied room and that guest reprimanded them. Misunderstandings happen, but staff should check room details in the hotel system before disturbing another guest. Blaming a guest for an operational mistake wasn’t appropriate. The way I was spoken to felt uncomfortable and unprofessional, and nobody apologized. I’m sharing this so management can improve communication, accountability, and service. Guests deserve clear information before arrival and respectful treatment during their stay. I rarely leave a negative review, but this stay was disappointing from arrival through check-out. I find it hard to rate the service. It fell below the basic hospitality I’d normally expect from a hotel.

My terrace faced the next building, so there wasn’t really a view, and the walls were thin. Still, it wasn’t a big issue since everyone was considerate. The grounds were beautiful and everything in nimman was close by. I had a wonderful stay, and the staff even surprised me with a birthday cake in my room. They were so thoughtful!

They blamed us for supposedly giving the wrong room number and causing staff to enter an occupied room, even though we’d clearly given the right number. Instead of owning the mistake, they put it on us. The key card system was unusual and staff didn’t explain it, which caused confusion. There was no parking lot and no warning ahead of time, so we had to arrange nearby parking ourselves and pay 100 Baht a night. Poor communication and unprofessional service. Very disappointing, wouldn’t recommend.