The Dome Residence

The room was old and dated, but very spacious, and the location was convenient. What really made the place for me was the staff, especially Miss Pinthana. She went beyond what was expected and was excellent at solving problems, communicating, and looking after guests.

There’s a mini gym, coin laundry, free microwave, mini restaurant, and a resting area on the first floor. The room feels new, with clean air and a quiet atmosphere, balcony included. WiFi connection is good, and there’s a double lock, refrigerator, two bottles of water, shampoo, shower gel, and hot water. No slippers, tissues, or hair dryer in the room. It’s cheaper if you rent for a month.

The cleaning staff did try to keep things clean, and the young man and woman were nice and helped deal with problems like a blocked toilet. Some front desk staff, though, were lazy, rude, and unfriendly, as if basic service were too much to ask. To me, that seemed like poor management. The room interiors need major repairs, but they wanted guests to pay if something stopped working or if a window didn’t work properly when opened. It felt like they expected you to stay within the four walls and use nothing else. Even using a kettle required a deposit. Apparently everything did. My month started out okay and then became a long, unfunny comedy. There was a questionable cover on the bed, nasty surprises under it, and insects came around as a midnight snack. The air conditioning had problems too. I reported it several times and nobody came, then at the end they claimed I’d broken it and asked for 600 baht. When I asked for a proper room check, which they had skipped at check-in, one staff member told me to leave if I didn’t like it. The place had a strange prison feel, where guests were expected to stay quiet and not ask for anything. Even the café downstairs felt that way. The building needs a full refresh, including a serious improvement in people’s attitude and professionalism. I’ve heard that café staff screenshot reviews and use them to track guests with the hotel instead of fixing problems respectfully. Think carefully about your personal information, which they’re legally responsible for. They also tried to lecture me about Thai culture when I objected to getting no greeting as someone walked in, and then to the shouting and crying when I was asking about blatant, ugly behavior. Outside this building, my experience was the complete opposite. I met amazing Thai people everywhere else, warm, friendly, and welcoming. This place alone felt oddly full of itself, with toxic undertones and dull energy.

Tua at the front desk is amazing, and Som is a wonderful, very hospitable hotel manager. I’d recommend this hotel if you can put up with other guests slamming doors. Apart from that, great!