Harjit G.
The rooms were fine, with working AC, though I had no hot water and other guests mentioned the same. The dorm beds are comfortable, but I strongly suggest not booking a tour through Secret Hostel. Our tour had amazing views, but as a vegetarian I had very limited food compared with the rest of the group. We were told there'd be pad thai on the last day and got only rice and vegetables, without being told about the change. Our boat broke down, and delays meant we couldn't swim for long. The company gave a small refund, but it didn't make up for the disappointment. The tour organizer needs evaluating before more travelers have the same experience. Twelve others on our tour echoed this. Customer service and hospitality were among the worst I've experienced. It felt like they just wanted the money and didn't care about anything else. The short-haired woman with glasses at reception said she was the manager. She didn't properly answer my many questions about the tour, repeatedly reassuring me without clear or accurate information. I told her about my dietary requirements and she said it would all be fine, which wasn't true. While I was asking questions she seemed irritated, then said, “You are taking a long time, many customer walk by and go and I lose customer.” I was a customer staying at her hostel. When I asked to wait in the seating area by the hostel before check-in, she said I couldn't sit there unless I bought something, even though a sign said “No coffee today.” I also asked to borrow a hostel towel and return it after the two-day tour. She refused and said basic amenities would be provided out there, but that wasn't the case in the huts. The pictures show the pad thai we were supposed to get but didn't, and one of the mattresses in our room that we were told to sleep on. Please do better, Secret Hostel.
