Taylan E.
We booked a "Standard Double Room" months ahead because the photos showed a spacious room. What we got was tiny and nothing like the listing. Management told us they use that same room label for several different rooms, and that the one shown in the photos was occupied. We wanted a refund so we could leave, but management refused. They said, "We've been waiting for you for months, this is the only season we make money so we cannot let you go." When we pointed out the misleading photos, they admitted, "If I put pictures of that room, nobody would book it." They also tried to charge extra for a different room, which still wasn’t the one we had booked. We had to involve the booking website to get our money back. This felt like a deliberate bait-and-switch: they know the actual rooms wouldn’t bring bookings, so they use better-room photos to draw people in. There are plenty of better and cheaper places nearby. After the booking website stepped in, we got a full refund and found better accommodation in the area. Don’t waste your time or money here.
