Club Hotel Sunbel

Club Hotel Sunbel is in a beautiful location, but my stay from May 24-26, 2026 left me concerned about safety and management. I’m writing this as a warning because what happened was unacceptable. On the first night, a man in the room next to mine screamed violently and made extreme threats. I could clearly hear a woman crying and slapping sounds. It went on for more than 1.5 hours, and he shouted that he would "burn the hotel down." I told reception immediately that a woman was at serious risk. Staff briefly knocked on the door, then told me "everything is fine" and walked away while he continued shouting. I felt unsafe and got no support, so I left the hotel I had paid for. The next morning, Manager Serhat Sungur showed no concern for my wellbeing or the traumatic incident. He was defensive, interrupted me, and said the hotel could do nothing unless the victim, who was being attacked, filed a complaint. I believe this showed a serious failure of basic care and public safety. A hotel that cannot keep guests safe or respond to a clear, ongoing violent disturbance should not operate. The hotel has since posted an official reply to my review. I thank them for it because it confirms what I described rather than refuting it. They said staff visited the room, the occupants made no complaint, and the hotel had no legal authority to enter without clear evidence of a crime. That logic is dangerous. A woman being screamed at behind a closed door by a drunk, violently shouting man who threatens to burn down the hotel is obviously unlikely to complain in front of him because she may be afraid. Expecting a potential domestic violence victim to calmly come to the door and make a formal complaint while her abuser stands there is either naive or deliberately ignorant. No complaint under duress does not prove safety, it shows fear. The hotel claims it had no legal authority. Since then, I’ve confirmed that under Turkish law, Penal Code Art. 278-279 and Law No. 6284 on Violence Against Women, every citizen, especially a commercial establishment, has a duty to report an ongoing crime or threat to law enforcement. They didn’t need to enter the room. They needed to call the gendarmerie immediately and let professionals handle it. They failed to do that. Would the hotel also say it could do nothing if a guest were using drugs in their room and nobody complained? The answer seems obvious, they would act. Yet when there’s a woman behind a door with a violent man, they suddenly become powerless. And what about his direct threat to burn the hotel down? Were they waiting for an actual fire before taking it seriously? My safety and the safety of every other guest were already at risk from an out-of-control man shouting for hours and making arson threats. The hotel’s public reply speaks politely about guest safety being a priority and valuing guest opinions. In person, when I raised my concerns with Manager Serhat Sungur the next morning, he interrupted me and refused to listen. His exact words were, "I have been a hotel manager for 20 years. You cannot teach me my job." That dismissive, arrogant response felt like the real face of management. The written reply is for the public, while the treatment of a paying guest who had spent a traumatic night showed complete disregard.