Travelodge Feltham

The room was spacious, spotless and had everything I needed, and the bed was extremely comfortable. It was quiet at night too. Check-in went smoothly and the staff made me feel welcome straight away. I really enjoyed my stay and would definitely return, and recommend it to others 😃😊.

This is just about the room, and everything there was fine. We had a disabled room, 601, but the main door right beside it kept banging as people came and went, so we barely slept. The TV also lost its signal on some channels when we turned on the vanity light. Odd, I know, but it happened lol. There was no guinness at the bar either.

We had a comfortable two-night stay. The receptionists and housekeeping staff were friendly and helpful when we asked about parking, needed extra bedding, and tried to find something sentimental we’d left behind after checkout. Shoutout to the Somali security guy for making us laugh. Great staff all around, and I’d definitely book again if I’m in Feltham.

I’m asking for a full refund and immediate action on pest control and staff training. After what happened at Travelodge London Feltham, I’d warn other travelers to stay away. I booked because the website looked good, the price was reasonable, and it was close to where I was flying in after a long trip from Canada. I’ve traveled a lot and never had to complain about treatment like this before. Within hours of lying down, I woke covered in bedbug bites. I gave staff a detailed written account and asked for a copy, but never got one. They moved me to another room. I bagged my belongings and left them with staff, who said they’d be kept secure until proper bedbug treatment could be arranged. I was told the new room was clear, but I was bitten again, including on my neck near my face. I filed another report and again wasn’t given a copy. When I asked for help, one employee said she didn’t know what to do because she wasn’t the manager. The manager later said that same employee was the lead when she was away. The conflicting explanations and lack of training were shocking. I was also told a detection dog had cleared the room, apparently as proof it wasn’t infested, despite my visible bites. Staff offered water and continental breakfast as “compensation” for the bites and for having to leave the rooms for health reasons, while insisting they had no proof of bedbugs. I asked them to cover dry-cleaning so my things could be sanitized and to help prevent the pests spreading. They said it wasn’t their problem because they had no dryer. Then, when I asked for my belongings so I could handle them safely myself, staff said they didn’t know where they were. They were eventually found on the same floor as the original room, putting them at further risk of contamination. I had to leave early, book another place in London, spend more money, and lose valuable trip time. I also lost days dealing with bites, cleaning my things, and making sure I didn’t take pests to my next accommodation. Since checking out, I’ve sent several emails to the address staff told me to use. I keep getting the automated promise of a reply within “7-10 working days.” It’s been weeks with no real response, apology, or refund.