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Family friendly

About this property

'Our London Crystal Palace hotel is close to the shops and restaurants of Penge High Street, and Crystal Palace Park, home to some unusual dinosaur sculptures. The beautiful lake at South Norwood Country Park is a short walk away. If you want to see a match while you're here, Crystal Palace Football Club isn't far away. Plus you're well connected to go into the city too, thanks to train, tram and tube stops nearby. All rooms feature a comfy king size bed with four plump pillows and a cosy duvet. Guests can enjoy a wide variety of food and drink choices within a short distance of the hotel. Useful informationGuests should be aware that there are no steps to this hotel which is only accessible by lift from both street level and car park level. '

Popular facilities

Wi-FiAvailable for a fee
24h reception
Breakfast available
See all facilities

Good to know

Check-in
From 15:00
Check-out
Until 12:00
Parking
Free
Accessibility
Wheelchair accessible
Late checkout
Available for a fee

Rooms

Choose dates to see live prices

See rooms and prices for your stay.

DOUBLE STANDARD

FAMILY ROOM ROOM WITHOUT WINDOW

DOUBLE STANDARD

FAMILY ROOM STANDARD

Guest reviews

Recent reviews shared by hotel guests

7.2/10
Good757 reviews

Andrea S.

4/10

The carpet smell was so awful we seriously thought about leaving. Maybe old milk, but it clearly needed a proper clean, and nothing was done after we complained. Our room was extremely hot with no AC, the sheets were stained, and nobody cleaned or even emptied the bins. The staff were friendly but couldn’t help, and even the reception was hot enough to have them sweating. They offered us another room that was just as bad, perhaps worse, with even larger carpet stains. It had been sprayed with so many chemicals that it made us cough. It seemed like they were trying to cover up the smell there too. We needed to stay in that area, otherwise we would have left. Avoid if it’s hot.

TOM H.

4/10

There were blood stains on the sheets the first night, even though the room was generally clean. Pigeons also flew in through the window, and my colleague had the same problem the next day. On my last night, drunk kids at a party in another room shouted in the hallway and rooms on my floor until 4:30am. I wasn’t happy with the stay and wouldn’t recommend it unless you really need the location.

Ghani M.

8/10

Getting around was easy, with a bus stop just outside, and the hotel felt safe. The main entrance is locked overnight and you need your hotel card to get in. There’s free parking and basic amenities, though rooms are cleaned only weekly. It’s a decent place, but for what I paid I expected better service. My stay was okay overall.

Graham C.

6/10

A good base for exploring south and central London. It’s in a quiet spot with three overground stations about a ten-minute walk away, and from there central London takes around twenty minutes. There’s plenty of free parking, and the rooms are spacious, clean and tidy. There’s no cooked breakfast on site, and we wouldn’t buy the takeaway breakfast again.

Amenities

Everything available at this property

29 Facilities

General Services

21 available
  • Year of most recent renovation
  • Total number of rooms
  • Number of floors (main building)
  • Double rooms
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • 24 Hour Reception
  • Check In Hour
  • Check Out Hour
  • Late Check Out
  • Mobile phone coverage
  • Multilingual staff
  • Smoke detector
  • Lift access
  • Early Check In
  • Non Smoking Establishment
  • Minimum Check In Age

Accessibility

2 available
  • Accessible rooms
  • Wheelchair Accessible

Internet

1 available
  • Wi Fi

Parking

1 available
  • Car park

Meals

3 available
  • Electric kettle
  • Breakfast
  • Children get free accommodation, meals payable on the spot

Room Amenities

1 available
  • Family rooms

What's nearby

Explore attractions, restaurants and transport around the hotel

60 places nearby
Closest Bus Avenue Road

66 m 1 min walk

Closest Tram Avenue Road

590 m 7 min walk

Top attraction nearbyGreenwich Park

8.3 km

Dining nearby 20 Restaurants

266 m 3 min walk

Attractions

20
  • Greenwich Park8.3 km
  • Tower Bridge10.6 km
  • The Shard10.6 km
  • Borough Market10.8 km
  • Tower of London10.9 km

Restaurants

20
  • Nemo's Fish and Chips266 m 3 min walk
  • Shamrat Express281 m 4 min walk
  • Kebab Centre320 m 4 min walk
  • Grass Market Edinburgh360 m 5 min walk
  • Burger Plus364 m 5 min walk

Transit

20
  • London City AirportAirport12.9 km
  • London Heathrow AirportAirport28.7 km
  • Avenue RoadBus66 m 1 min walk
  • Penge / Pawleyne ArmsBus320 m 4 min walk
  • Anerley Road / Oak Grove RoadBus330 m 4 min walk
Map

Stay rules

Important conditions for your stay

Check-in15:00
Check-out12:00

Hotel information

Total rooms
89
Main building floors
4
Last renovated
2016