Tlk Apartments And Hotel

We travelled over 12 hours from Germany, arriving at around 1 am on December 21, and the room was disgusting. The bathroom looked as if it hadn’t been cleaned for a long time. There was dirt all over the floor, it clearly hadn’t been vacuumed, and the walls were dirty too. My husband, children and I walked straight out and asked the man at the front desk for a refund. He said we had to speak to management first. For a week, we’ve been given the run around. Management won’t speak to us by phone and won’t refund us. The room looked nothing like the online photos, and this has been the worst customer service we’ve ever experienced. Management has handled it very poorly and has been completely unprofessional. Please read the other reviews about the property’s condition, as I failed to do before booking. I’ll post about this on other platforms and travel pages so people know to stay away.

I spent two hours in the room before bugs started crawling onto the bed and biting me. I complained at the front desk and was offered another room, which I turned down. I was promised a full refund, but was charged £56 for those two hours in a room infested with bed bugs. They knew about the problem, and said they’d treated the room. I asked for proof in the form of a certificate, but they ignored the request and haven’t answered my calls or emails. I’ve since found out the hotel is used by Bromley council and local housing Associations to provide temporary accommodation. As I was leaving, a large group of men were sitting in the court yard drinking and hurling abuse at me. Further investigation showed I’m not the only guest to have had bed bugs. I’d avoid this place at all costs. 1st September, reply to TLK apartments: You didn’t give me a full report. When I asked for it, you said you weren’t obliged to provide one. After I complained, the manager told me there had been bed bugs in the room before my stay and that it had been treated. I asked for the report then, too, and was told no. That same manager promised a full refund, which I never received. You’re blatant liars and have no idea what good customer service is. I was there for two hours and couldn’t stay because of the bed bugs, yet you charged me for a night. Don’t call the rest of the refund a goodwill gesture when I should have been fully refunded because you couldn’t keep your hostel clean. I’ve posted photographic proof of the bugs on trip advisor, and have now added the photos here so the public can see the facts instead of your lies.

On a Saturday, my boyfriend and I had an awful stay. The room itself was okay, but the noise was unbearable. Music blasted through the night and was still going at 7am Sunday. People were shouting near our room and banging on doors. We’d never stay here again.

I’ve been staying here for almost 3 months with my two children. When I found out I needed an operation for a tumor, the hotel manager Alexandra was incredibly supportive and helpful. She moved us to a room that was easier to access and made sure I had everything I needed. I couldn’t have asked for more while going through this. Thanks for everything, Alexandra.