Garner Hotel Preston Samlesbury

The receptionist working New Year’s night was lovely, and his service was the best part of our stay. My partner and I booked at the last minute for New Year’s Eve, but the room was freezing when we arrived and the shower stayed cold whatever temperature we set. There was also food left on the window ledge, including a boiled egg, bread, and opened cheese. It smelled unpleasant, so we had to take it out into the hallway ourselves. The room clearly hadn’t been checked or cleaned properly. For £86, it was an extremely poor experience. I’d have taken a refund if that had been possible. 0/10 if I could, and I wouldn’t come back. It’s a shame the receptionist’s good service was let down by the hotel. Very disappointing from IHG.

The room was good for our one-night visit while my partner and I were in Burnley. There was a portable fridge with water in it. The only problem was the fan high on the wall didn’t seem to blow the hot air out very well. The man who helped us on Saturday night was very friendly and professional. I can’t remember his name, but he was Asian. I’d stay again, thanks!

The shower was amazing, the room was beautiful and the bed was so comfortable. Service was really nice too, everyone was polite. Garner was probably the best hotel I’ve been to in the UK. I’d recommend it to everyone I know.

The room had modern decor and was clean, but it was freezing during my February stay. The radiator wasn’t working, so I had to get into bed to keep warm. I’d been working all day and didn’t want the hassle of asking to change rooms, so I didn’t report it.