Airport Guest House

I travel constantly for work and have stayed in probably up to 100 hotels over the last few years, all booked through booking.com. I've always had a pleasant or excellent experience at hotels across the UK and would readily recommend them. Airport Guest House in Slough was completely different. After this, I don't think it deserves to be listed on booking.com, and I don't accept that this establishment should be allowed to get away with such behaviour unpunished. My company had booked a room there through booking.com for the evening of 11/02/2026. I arrived after dark following a long day on the road. The entrance was locked and the place seemed deserted. Nobody answered the doorbell or my knocks on the window. I called the number on the reservation several times without a response. After I'd been sitting in my vehicle for half an hour or more, the manager "Sasha" came out. When I asked why nobody had answered the doorbell or phone, he didn't explain the doorbell and said I should have tried calling again. There was no apology. My vehicle is a large van, and when I asked where to park, he said there was no space. He reluctantly told me to leave it outside the front door. At reception, I was asked to pay. "Sasha" then said they didn't accept American Express, even though the booking.com form said they did. He said they'd forgotten to update the details, again with no apology. I complained about the service so far. He didn't respond, then said I could pay with one of the other cards he saw in my wallet. That was absolutely none of his business. I repeated that I was unhappy and disappointed, and asked whether he wanted to attract and welcome guests, because his conduct suggested the opposite. He told me to leave his premises. In his reply to my company's complaint, "Sasha" wrote, "Normally we don't have any problems but occasionally we do get guests who are just very difficult". I'd suggest he examine his own conduct and behaviour. In all my years of staying in hotels, I've never encountered such appalling service, disinterest, rudeness, and indignation that I dared complain. There was no apology for any of the failures that evening. I've always found hotels on booking.com to be of the highest standard, but after this experience, I wouldn't recommend this place.