The Worcester Whitehouse

The single room was a good size, with a shower, kettle and the usual tea selection. The bed felt spacious too: it had a single base but a slightly wider mattress and duvet than I expected. Service was good, and I mostly enjoyed my overnight stay. The room was freezing, and the thin walls meant it was easy to hear movement. I only noticed the next morning that the heater needed to be switched on, and the switch wasn’t in an obvious place. Still, I’d recommend it if you’re visiting Worcester and want a well-priced place in the city centre.

Service was friendly and efficient, and the location was very convenient, with lots of stores and the train station right next door. I had a cosy double on the top floor for one night. It seemed freshly decorated and carpeted, though other parts of the hotel felt outdated and slightly musty. The pool wasn’t open, which was a shame, but just bad timing.

There’s hardly any gym equipment for almost £60 a month, which feels like a rip-off. The pool is closed half the time for children’s swimming lessons. The changing rooms are always filthy, the floor is constantly wet because of the lessons, and the place is humid and stinks. Otherwise, it’s full of the city taxi drivers. If you like being stared at or chatted up by hairy, half-naked men while trying to relax in the sauna, it’s your place. There’s no free parking anymore, and the staff are very rude. Most don’t speak conversational English, and the service is poor for what’s almost the most expensive gym in Worcester. I don’t recommend it. Anyone who’s been there can confirm there are no inaccuracies in my review. I’ve never left another one-star review for any other place. If you don’t want to be harassed, avoid this place. You can tell from the response how disgustingly they treat customers.

The hotel is beautiful and the stay was reasonably comfortable, but front-of-house staff spoiled it. They were arrogant and insolent, to the point of being rude. I rode the lift with a woman who’d checked in at the same time as me; she brought up the same issue, and we agreed the staff weren’t suited to the job. So I wasn’t alone in that view. It’s such a pity, because the experience soured my visit to Worcester. I’m sure there’ll be camera footage, and I strongly suggest management take appropriate action.