Nob Hill Apartments by Frontdesk

There were repeated problems with the gate, overflowing garbage, plumbing, parking, and management. The vehicle gate still wasn’t working after I was assured it was. The walk-up gate stayed unsecured for over three months, leaving the complex open to anyone. Several units had plumbing problems that got quick fixes instead of proper repairs. My kitchen sink backed up and was supposedly fixed, but the bathroom sink overflowed that same night. I was expected to stay home so maintenance could be sent home for the day, and appointments were made that staff didn’t keep. There was no way to track maintenance requests or get notice if someone entered my unit while I was out. The paid “luxury” amenities weren’t working. Assigned parking didn’t mean much either: if someone took my spot, nothing was done, but I was threatened with towing. This place didn’t feel safe, and I’d tell people to look elsewhere. Trying to end my lease was another mess. I requested a meeting with complex manager Eric, and although we agreed on a time, I was later told he might not be available. I asked several times what breaking the lease would cost. Eric Caldwell kept saying, “you have 30 days after giving me the keys to pay before I send you to collections,” but never gave me the fee. When I asked whether my first and last month deposit would go toward it, he said they had no record of it. Phil Ramirez, the regional manager, didn’t return calls despite saying they were willing to work with me. When I asked about the growing trash pile, Eric blamed the city. No one took responsibility. Only after I posted this review did they find a record of my deposit. As of Sep 3, I still couldn’t reach Phil despite leaving several messages and giving my availability. Update: management promised to return my deposit by check, but I heard nothing afterward. They said it was mailed Jan. 12, and I still hadn’t received it by Feb. 3. I followed up with Eric Cadwell and Phil Ramirez and heard nothing back. Do not move here. If you can afford this dump, you can afford somewhere better.

I called with several questions about a property listing, and the woman who answered took time to address every one thoroughly. She was very helpful and provided excellent customer service. Highly recommend.

The place has been renovated, with granite countertops and updated cabinets. There are views of the park, a dog center for pet owners, and gated parking. Don’t miss out!

The neighborhood is safe and pleasant, and having your own parking spot in this town is a real gem. The apartment has some nice extras too, like the washer-dryer combo, small gym, and plenty of cabinets. But apartment living means signing a lease before you know what might crop up. A new neighbor could play loud music every day, or mechanical noise could keep you awake. Lately the water heater has been running constantly, and the toilet runs off and on every seven minutes. I hope these minor luxury inconveniences get sorted out. Otherwise it’s lovely, but the odd water issues are a concern.