Home2 Suites by Hilton Altoona Des Moines

We found a spotless, roomy room that worked well for all six of us, and breakfast and lobby coffee were both a 10 out of 10. The staff were really friendly, and the rooms and amenities felt top-notch. Our granddaughter got sick while we were traveling, so we had to stop earlier than planned. This was the first place we saw after getting off I-80. They had a room available, and check-in took under five minutes. We won't be disappointed staying here again!

The room was decent and breakfast was good, but I didn't feel safe during my stay. A man and woman were fighting in the hallway right by my room, yelling threats like “I'm going to kill you” and “I'm going to set you on fire” while throwing things around in their room. It kept me from sleeping and left me scared for my safety. I messaged the front desk through the app and got no reply. When the argument kept going, I called three times with no answer. The man eventually left, and I hurried down the hall to the elevators and front desk. I waited there at least 30 minutes, but nobody was working the desk. I understand someone might step away briefly, but there was literally no one there. After a few more hours of the woman screaming on the phone, I managed to sleep. I contacted Hilton afterward, and they escalated it to the hotel, but I heard nothing for a week. Jasmine was meant to call or email me and never did. Hilton corporate had to reimburse my stay. As a woman traveling alone, it was frightening, and I didn't feel that anyone at this location cared or valued me.

We came to town to visit my wife's family. The rooms were nice and breakfast was good, though I did find dead ladybugs on the windows. I know they get everywhere in Iowa this time of year. The service was the letdown. When we arrived, a woman was on her phone. I said hello, and she sighed with a flat expression, as if checking us in was a bother. I later learned she was the general manager. I didn't feel welcome, even though otherwise it was a nice hotel.

My sister was in tears after the hotel ruined her eighth birthday party. About ten people had come by to sing happy birthday and support her, and we were rudely kicked out with police called over a party, even though only four people were staying overnight and the stated maximum was six. I don't see what we did wrong. Jasmine was the woman who made us leave. She was disrespectful about the refund and generally disrespectful. I would not recommend this hotel for a child's get-together or anything else if you don't want it interrupted rudely.