Fairfield Inn & Suites Indianapolis Avon

The key cards kept failing during my three-day stay. On one late night I had to go back downstairs to have a card re-keyed, and another time that still didn't fix it. At 1 a.m. I spent over half an hour going up and down before someone from the front desk came up at 1:30 a.m. with a master key. Staff said the problem was with Marriott's new system, and I don't understand why it was put in place without proper testing and training, leaving guests to deal with it. I booked through Hotels.com and was charged twice. I caught it on my credit card, but eight days later it still hadn't been resolved. They take your card for incidentals and then double bill, so be careful. This was the worst stay of my life, and I wouldn't recommend staying here.

Simone made our busy weekend memorable by helping our large group and handling our request right away. Breakfast was great, the coffee stayed hot, and the cheerful service was a real bright spot. Thanks, Simone!

Ashley at the front desk was friendly, efficient, and very professional. She engaged with guests as she checked them in. The property itself was very good, with clean rooms, good appointments, and an excellent location. Thanks.

For a quick overnight, this was much better than I expected. The room was spacious and spotless, the bed was really comfortable, and there was a wide selection of cable channels. From the carpets to the fixtures, everything seemed in great shape. The accommodations were clean and modern, and the staff were friendly and helpful.