TownePlace Suites Avon Vail Valley

I stayed here last year and had an excellent experience, but this year's visit was a huge downgrade. The other front desk staff were polite and helpful, which made Gleni's poor attitude as front desk manager stand out even more. I’m a Titanium Elite member and have stayed at enough hotels to make a fair assessment. Gleni is the reason I won’t return. One person in the wrong role can ruin an otherwise decent hotel. My first room wasn’t the type I had booked. When I went back, the next room smelled strongly of something like insecticide or chemicals, so I couldn’t stay in it. I asked for another room, and Gleni coldly told me it would be the “last time” they changed it, as though I’d done something wrong. That was ridiculous and unacceptable. She also spoke loudly in Spanish to staff in front of guests. I didn’t know who she was talking about, but it felt rude and unprofessional in a guest-facing setting. Her attitude was shockingly bad, and it made me question how someone with so little awareness of good service became a manager.

The new hotel is nice, but the operation needs work. There are two banners, and it’s confusing because they come with different amenities. The hotel also charges extra fees that aren’t disclosed on the Marriott app or website. And the sofa bed is so hard it’s basically like sleeping on the floor.

At checkout we spotted a parking charge even though we didn’t have a car. We got it removed, thankfully, but it shouldn’t have been added in the first place. The room was cute, though the bed was so uncomfortable it gave us back pain. Shower pressure was very low, making it hard to wash my hair, and breakfast was just okay. We’d booked a mountain view room through Expedia. At arrival, the front desk insisted their system showed a “normal” room, even after we showed the confirmation stating mountain view. Once we called Expedia, a mountain view room suddenly became available. Between that desk experience, the room problems, and the billing mistake, I wouldn’t recommend the place.

We ended up staying at TownePlace Suites in Avon much longer than planned because of my partner’s injury. The rooms are spacious, the beds are fantastic, and the whole property felt spotless, modern, and beautifully maintained. What really made the stay was the team. Everyone made us feel comfortable and at home, with warm greetings every day and thoughtful little gestures. Glenn, Izzy, Connor, Margaret, Johnny, and Castle especially made a difference. This is a great place to stay in Avon for both the comfort and the people.