NOLAN B.
I was already stressed after getting stranded by SW Airlines and having to spend the night at Holliday Inn. I needed to leave for the airport at 6 AM, before breakfast started, so I wasn't in the best mood. Then Barbara at reception greeted me with such genuine warmth that it turned my morning around. She showed me how to use the coffee machine and even brought out a couple of muffins from the kitchen. Whatever the airport had in store after that, I was grateful to start the day with her kindness.
