SpringHill Suites by Marriott Edgewood/Aberdeen

The people here made a painful two weeks in June 2025 feel a little easier. After my father died unexpectedly, the staff were flexible about my extended stay and treated me with real kindness. They even put together snacks and gave me a sympathy card signed by the team. Those gestures meant a lot at such a heavy time. The hotel was quiet, clean, and well cared for, but it was the staff’s empathy that made my stay. I’m so grateful. Five stars doesn’t feel like enough. Thank you from the bottom of my heart.

The power went out, and the elevator was down too, so I had to walk downstairs to ask about it. The front desk clerk seemed annoyed that I’d even asked. Once the electricity came back, the elevator still wasn’t working. I went down for coffee and breakfast and was told I had to wait until 7, about 15 minutes. So I walked back up and waited. Both the breakfast woman and the clerk were rude, and there was no empathy for the inconvenience. I asked for muffins to be replenished so I could take one up to my granddaughter. She got one muffin and handed it to me, but didn’t refill them until I was leaving to walk up three flights again. Not nice people. I hope their vacation doesn’t get ruined like mine.

We got an Executive Suite for the price of a standard room, so there was plenty of space. It was very clean, the temperature was comfortable, and the bed came close to being as comfortable as our own at home. There was a nice breakfast surprise too: freshly made croissant sandwiches, available just by asking. We were happy with the stay from check-in to departure and would choose this place again when we’re in the area.

The friendly staff are a real plus, and the rooms are reasonably clean. Breakfast is pretty good too. But as a frequent business traveler, I find this place irritating. Some rooms have hardly any storage, and the mini fridges are either freezing everything or so warm they’re almost useless. Weekends are the bigger problem. The hotel fills up and there’s never enough parking. In summer, sports events seem to bring groups of screaming kids running through the halls until 1 a.m., while their parents make no effort to respect the people trying to sleep. A very average stay.