HomeTowne Studios & Suites by Red Roof Bentonville

I've stayed here a few times over the past couple of months. The location is convenient, and the rooms aren't the worst for the price. I used to book through red roof, which was fine apart from the $100 deposit. It wasn't a big deal, and they told me I could avoid it by booking directly. So I booked my next three stays, each for one room with two queens, and listed the dates. The next stay went fine, but this time I found out they'd booked me into a single. When I asked them to move me to the double I should have had, they wanted to charge extra and didn't offer to correct their mistake. I'll cancel my next reservation and stay somewhere else.

I'm glad they let us cancel, because we went next door to the Hilton and had a completely different experience. We paid $20 more there, and they took really good care of us. We had called the booking number just 20 minutes before arriving and were able to cancel. At about 12:30 pm, we went to the counter. The woman was gruff and rude, smoking hard and blowing smoke toward us as she spoke. She quickly told us we had to leave because check-in wasn't until 3. It was clear she didn't care whether we were there or not. We went outside to figure out what to do for 2.5 hours and made a business call. About five minutes later, she came out and fussed at another man at a table, telling him he couldn't wait there and had to return at 3. Then she realized she had the wrong person and told us we couldn't hang around either, that we had to leave and come back at 3. We were being nice, and I finally asked if we could cancel. She kind of laughed and said it would cost them money if we cancelled less than 24 hours ahead, but we could contact the people we booked through. It quickly seemed like a shady place where people stay for weeks or months. The person at the counter seemed shadier than anyone I've dealt with. We were certainly glad they let us cancel.

We chose it because it was near the softball fields where my daughter was playing. It was tucked behind some older buildings, but easy enough to find, with restaurants nearby. The woman at check-in was nice. Then she asked whether we wanted smoking or non-smoking, and I knew things were going to be bad. We walked into the room and didn't even put our bags down. There was black mold on the ceiling, and that was all we needed to see. If you need a cheap room and aren't worried about your health, this may be the place. Otherwise, stay somewhere else.

The mold in the room was visible and widespread, and it made the place feel unsafe and unhealthy. That alone made this one of my worst hotel stays and raised serious concerns about health standards. When I reported it, the response from staff and management was dismissive and unprofessional. Darla was rude and unhelpful, with no interest in fixing the problem or recognizing how serious it was. An older woman with gray hair and glasses was just as unpleasant, talking down to me and brushing off valid concerns. Their behavior suggested poor training and leadership, and a disregard for guests. There was no accountability, urgency, or effort to make things right. I got attitude and indifference instead of customer service. Between the room conditions and the staff's conduct, I strongly advise against staying here. Save yourself the frustration and potential health risks.