Hampton Inn Richmond-Midlothian Turnpike

The staff service was amazing, and housekeeping was great during my work stay on Tuesday 12/9. We did have an issue with constant noise from the room next to us, I think 103. It woke my husband and me four or five times overnight. When I called the front desk, they said nobody was in that room, which seemed odd because I'd seen a man come out of it when we checked in. The staff were very nice about it and offered to move us.

The first of my two work stays here was neither good nor bad, and I had no complaints. My company reserved and paid for both. On the second visit, the staff member at the counter was on a personal call with the phone on speaker. He checked me in, then afterward said he shouldn't have because I didn't have a physical credit card. If he couldn't check me in, I shouldn't have been handed room keys. It left me feeling unwelcome and unwanted. There are ways to handle this without a physical card. He was either lazy, poorly trained, or both. That's unacceptable in hospitality, and I won't book Hampton Inns for myself.

The staff and breakfast were great, parking was easy, and they did honor status upgrades. The rest of the stay was a letdown. My biggest issue was the shower pressure. The low-pressure head barely gave more than a sprinkle, and saving money at guests' expense is noticeable. Since a good shower matters a lot to me, that alone cost it a star. The toilets use about 3-4 gallons per flush, so if water savings are the goal, perhaps spend a bit more on shower heads that don't hurt guest comfort. I took off another star for the condition of the hotel. It looked like there'd been a roof leak, and the repairs seemed poorly done. Wallpaper was peeling and left that way, the plastering was rough, and the silicone around the shower looked bad. I wonder if anyone inspects repairs, or if they wait for guests to report them. The sanitary issues cost another star. The A/C filters looked like they hadn't been cleaned in ages, with visible dust, dander, and other buildup. Mildew was growing on the outside vents, and the ceiling vents had dust too. It made me wonder what guests are breathing in and whether housekeeping only does the routine vacuuming, wiping, and toiletry replacement without cleaning other parts of the room. The fire suppression devices were badly corroded, and I don't know if they'd work in a fire. I don't like leaving bad reviews, and I try to be fair, but I can't give this five stars in good conscience with these serious problems. I hope Hilton fixes them, and I may return in a few months to see whether anything has changed. Some other upgrades I'd suggest are 55” TVs like at other Hilton's and a courtesy EV charger. It costs about $7 to charge an EV, which seems minor for a hotel but could matter a lot to drivers. Someone might book specifically because there's a charger, and this could be the only Hilton in ST Petersburg with one. I hope management takes this seriously and makes these changes.

The general manager has been working to sort out my daughter's missing toiletry bag, and his follow-up after several days has meant a lot. Our team tried to get someone to retrieve it, but something went wrong and the bag is still missing. His effort has helped reassure us that Hampton Inn deserves our trust and future business. We were in town for a soccer tournament, and the location was hard to beat, near the fields, things to keep the girls entertained between games, and plenty of good food. The room had an old smell, but my teenage daughter and her friend fixed that with a little perfume-y spray.