Global Luxury Suites East Boston

We paid over $900 for two nights, but no one contacted us with check-in details, by email or phone. It was impossible to reach the property. Their so-called office was always closed and nobody answered. After driving more than seven hours from Pennsylvania, we arrived exhausted around midnight to a locked building with no staff and no way to get in. We were stranded and had to book another hotel at $500 a night just to sleep. They now refuse to refund us, even though we never got what we paid for. After reading the Google reviews, I saw many people had a similar nightmare. This feels like pure fraud and total disrespect for customers. The place should be investigated and shut down. Do NOT book unless you want to lose your money and your sanity.

The place was hard to find and had no signs. They said they’d emailed check-in instructions, but I never got them. There was no parking and nobody there to tell us where to park. It was dirty, the door lock was broken, and it was a studio, not the one-bedroom they’d advertised. The pull-out bed was broken too. Customer service was rude and no help. Feels like I was robbed of $250. Awful!

After nearly an hour and a half of calls and waiting, we finally got a key. Then we opened the door and found someone still living in the room. More calls, more hassle, and they offered us a different unit at another location without letting us see it first. I asked them to cancel, and thankfully they refunded the cost. We’d tried to check in at the advertised 4:00 pm time. The concierge couldn’t give us a key and told us to call Global Suites. That meant 20-minute holds, then maybe reaching an overseas call center where someone promised to pass the issue along and call back. They never made getting in easy. Read the reviews first. They’ve earned the bad ones. Finding somewhere else to stay in Boston as a walk-up was no fun.

We ended up having to leave the flat even though we’d already paid the full rent. It all started after we tried to extend a month-long booking. We’d liked the apartment and its complex, so we spent almost the whole month chasing the company for an extension. We completed the paperwork and things seemed fine, then problems started. Several times we were told verbally that the extension was confirmed, only for another issue to crop up. Our account manager, Sean Xavier, was especially unhelpful. He was hard to reach and didn’t follow up or answer emails. This is one of the worst companies I’ve ever dealt with.