Hilton Garden Inn Boulder

The room had elegant décor and breathtaking views, and felt both comfortable and sophisticated. From arrival onward, the staff treated me with real care and professionalism. This luxury hotel surpassed every expectation and felt wonderfully indulgent.

I was in room 445 for a few nights on a business trip last month, and I wouldn’t choose this hotel again. The shower and sink water stayed lukewarm, even after running it for 20 minutes. When the heater came on, the fan started making an oscillating noise. Breakfast was plain, and the host seemed to expect guests to already know how the buffet worked. She was rude and belittling to a few people who came in. I told staff about the problems in my room as I was leaving, but I don’t know whether anything was done.

The firepit and outdoor lounge were a fantastic spot to gather, and I also liked the fitness center. Parking was a little confusing at first, but having Diamond priority parking right by the elevator was appreciated. The location was great and breakfast tasted good. Unfortunately, the restaurant and happy hour weren’t open during our stay.

The breakfast staff were especially friendly, and the hotel is well placed for restaurants and shops. As a Diamond member, I had my requests accommodated without any trouble. The room itself didn’t feel comfortable enough for what it cost. The HVAC was so loud that it interrupted my sleep, and the pillows were much too soft for my preference while the linen felt rough. I wasn’t able to get fully rested.