La Quinta Inn & Suites by Wyndham Bozeman

Everything else about the place was great, and without this front desk employee I would have given it five stars. We left early and went across the street because of how uncomfortable she made us feel. We got no refund and lost hundreds of dollars. When we checked out, another front desk employee asked if the tall gray-haired woman was why we were leaving. We said yes, and she didn’t seem surprised. The other women also appeared not to approve of the way she acted. I was in Bozeman in December for a family emergency, not a vacation. The first day was fine, but the second was a nightmare. I accidentally locked myself out of my adjoining room after trying to leave through the other room, and the door locked behind me. I apologized and said I felt terrible for the inconvenience. The tall woman with gray hair in a braid at the front desk scoffed and rolled her eyes. She was the rudest, most abrasive person I’ve dealt with at a hotel. She shamed me as if I were unintelligent and beneath her, refused eye contact, and spoke so meanly that she brought me to tears. I told her I kept my main door locked for a good reason, because of personal safety concerns. She scoffed and rolled her eyes again. I thought it was her job to help guests with problems, not shame them. She didn’t have a key for the adjoining door and acted like that was my fault, then barked that she’d have to call the general manager. As she walked away, I asked why she was treating my mom and me that way. She laughed and rolled her eyes again. The general manager was very nice. He went to get tools, but my mom opened the door with a credit card before he returned. We went to tell the desk employee we’d fixed it and didn’t need her anymore. She stayed rude and seemed to hope her coworkers would laugh along, but they didn’t. When I said she’d made me cry, she snapped that I had made myself cry and rolled her eyes once more. As my mom told her she should expect a review, she yelled, “YOU GO GIRLY!” in the same disrespectful tone. This is not how guests should be treated in hospitality. Shame on her. I hope people wait to stay here until she’s no longer employed.