Hampton Inn & Suites Braselton

My family and I had a great stay, and customer service was top notch. Alana at the front desk was so helpful and attentive. My experience wouldn't have been good without her. If you decide to book here, I recommend asking for her help.

John was absolutely wonderful and went out of his way to make sure our group was happy. We had business nearby and called at the last minute to book rooms for everyone and check that we'd have what we needed for working in the evenings. Check-in was easy, and the very nice rooms were close together, so we could spend time with each other in the evenings. Lisa was great too. She helped us find food at odd hours, arranged transportation, and more. The service from John, Lisa, and the rest of the team was outstanding, and they were a pleasure to work with. Rooms were clean and comfortable with nice views, and breakfast was great. We would absolutely stay there again. We had spent the previous week at another local hotel, and Hampton was head and shoulders above it, a real five-star experience.

I needed to move my reservation because I was sick. Lisa at the front desk said she couldn't change the date, but would cancel the booking so I could rebook for the new date. I asked if there'd be a charge and she said no. As soon as we hung up, I got a charge on my credit card. When I called back, she said she'd been mistaken and couldn't cancel without charging me. I said I'd just keep my room and come, but she told me rebooking now would cost five times what I had just canceled a minute earlier. None of this needed to happen. Beware of this hotel.

The location was excellent, the hotel was clean, rooms were comfortable, and breakfast was nice. Check-in went smoothly, and every staff member I encountered was friendly and welcoming. Special thanks to Jaiden for going the extra mile to make sure my stay was great.