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After more than 15 years of staying at Crystal Peak Lodge, we’ve watched the rooms get more and more neglected. My wife and I won’t stay there again, and wouldn’t recommend it to anyone. Management also seems to have almost no interest in fixing or replacing problems in the rooms.

During the week I stayed here, my car was vandalized twice in the secure underground garage. The security team were kind and professional when I contacted them, but nobody ever followed up. I’m frankly surprised Vail Resorts hasn’t taken this more seriously.

The room was quiet, nicely laid out and furnished, and had a pleasant balcony. The check-in arrangement was less convenient: I was told there was no front desk service at this hotel in summer, so I had to check in at the affiliate hotel down the road. The staff there were very friendly and helpful. The coffee maker didn’t work properly. I was charged a $200.00 damage deposit on 7/22, and on 8/2 it still hadn’t come off my credit card. At least staff had warned me about it.

Our 10-month-old got a cold less than 10 hours after the cancellation deadline for our six-day Breckenridge stay. After talking with our pediatrician, who recommended we NOT travel to such a high elevation, we contacted Expedia right away to ask the property for an exception to its cancellation policy. Crystal Peak Lodge kept avoiding Expedia’s calls, then took a full 24 hours to deny the request. It was a huge disappointment. I’ll make sure people I know traveling to Breckenridge don’t book with properties owned by this management group. They could have turned an unfortunate situation into a positive experience, but made it worse instead. I know policies exist for a reason, but leadership can still use discretion. Crystal Peak Lodge showed us its management team are managers, NOT leaders. There’s a difference.