Hyatt

The location worked well, with nice restaurants and attractions within walking distance. Kevin at the front desk was especially good at his job, really friendly, and seemed to enjoy meeting people. We stayed one night. The room was fine, though not the cleanest, with a few stains on the chair. There was also a huge ball of hair floating in the pool, and you could hear almost everything through the walls between rooms.

Dyarl was the best part. He was so much fun and shared great local history stories and advice. I’d definitely stay here again. It’s an older hotel, but that added to the charm. We had a great room on the 11th floor near the pool, and the king bed was very comfortable.

The service didn’t even try to make a problem more bearable. The pool also closes earlier than at other hotels, the rooms are small, and you can’t really control the thermostat. It just runs the fan, so our room was too hot. It’s overpriced for what you get. Don’t spend $30 on valet when overnight parking across the street is $12. We stayed at the Hampton inn East Aurora the night before and should have stayed there again. It was cheaper, with bigger, more renovated rooms, a hotel library, and breakfast included.

We were preparing for a wedding on the day we checked in, and had made that clear ahead of time. Still, the hotel wouldn’t accommodate us in any reasonable way before 2 p.m. and kept saying they were “fully committed.” Other Hyatt Regency locations have let us check in early without trouble, so this felt unnecessary and careless. When people are attending a big event like a wedding, some basic effort and hospitality matter. Instead, we were stressed, delayed, and scrambling because the hotel showed no flexibility or care. It wasted our time and money and hurt our trust. I wouldn’t recommend this location. Stay elsewhere if service and consideration matter to you.