Doubletree by Hilton Chattanooga Hamilton Place

The room was too hot and uncomfortable, and its TV didn’t work. We had to switch rooms, which took time and threw off our plans. We nearly arrived late for our Ruby Falls hike, one of the main things we’d driven more than two hours for on our family vacation. Neighborhood cats were getting into the hotel lobby. I told the front desk, specifically the night shift employee who came in around 11 PM on Friday, February 21, 2026, but nothing was done. I have allergies, and being around the cats made me break out and itch badly. When I asked for help, no one seemed concerned or in a hurry. They had no Benadryl or basic allergy medicine, so since I wasn’t from the area, I had to find a store late at night. The stay was frustrating and far from relaxing. Between the room issues, the service, and the lack of help with my allergies, we won’t be back.

My wife and I had a good stay, and the hotel was well maintained for the price. The staff were friendly, attentive, and helpful. A couple of noises kept it from being great: the beds were comfortable enough, but something in the frame made a loud metal clank when I got in or out, loud enough to wake me once. The toilet was noisy too. Still, it’s a perfectly fine place I’d recommend.

The front desk staff deserve credit for being professional and helpful. The lobby and rooms could use updating, though. Our toilet ran the whole time. I reported it to maintenance three times, but it started running again after they left. We could also hear other people’s toilets, especially at night. I’m not sure why.

The location is perfect, and the day shift staff were very friendly. My stay was December 3 to December 4, 2025. I checked in late, and the staff then weren’t very friendly. The room was clean, but there was no hot water. I didn’t get an explanation until checkout. At the bar, I saw cats wandering around the hotel. I’m fine with animals, but the bartender picked one up, rubbed and kissed it, then went straight back to making drinks and preparing food orders without washing his hands. The cat also jumped onto the counter while we were sitting there. I was told the hotel houses stray cats. That’s fine, but guests should be told in advance. One of my colleagues is allergic and chose another hotel.