Homewood Suites by Hilton Chesapeake-Greenbrier

I had been staying here for an extended period while my house was being worked on. On February Friday, 13th, I realized the bumps on my arms that I'd thought were hives were bedbug bites. I told management at the front desk and asked for a different room, but they said none were available and that I'd have to wait until the next day. I left and called the company that placed me there to request a transfer, but they said I had to wait until the hotel sprayed the room and all my belongings. When I came back to get my things after they said they'd sprayed the room and my belongings, that wasn't true. The room was just as I'd left it: sheets unchanged, luggage untouched, and no smell of chemicals. They ignored the fact that I was being bitten by bugs in the mattress. I hadn't made a big fuss when I first told management, so I'm still surprised they did nothing. I was too scared to keep my belongings and had to buy a new wardrobe because of the bedbugs. The staff had been very friendly before this, but they should have taken the issue much more seriously, especially with a hotel full of guests. Bedbugs can spread like wildfire, and they didn't spray, change the sheets, or throw away the mattress. I'll never stay at another Homewood suites and can't recommend Homewood suites.

Update: I had to post pictures after the response. We were told there was nothing they could do and we weren't moved right away. The move happened the next afternoon, after I complained again. The “Night Agent” only came and plunged the toilet after I made a fuss. And what does my dog have to do with the room's condition or the bedbugs? I posted a picture of the bug. Does it not look like a bed bug? Do I need to post more pictures of the property or bite marks? As a business owner, I expected a simple acknowledgement and some information on how they're fixing the problems several guests have reported. Instead, ya'll tried me. This is ridiculous. The stay was totally unacceptable. I'm an HGV Owner and Diamond member, and I'll be writing to corporate. Like the other reviews, we found dirty linens and dishes in the cabinet, and nails sticking through the carpet that poked my foot as I left the bathroom. The toilet kept running and backing up. On the first night, the night agent told my wife nothing could be done until maintenance came the next day, and expected us to hold it. Jamie the manager was amazing and moved us immediately. But the couch in the new room was disgusting, and the bed had springs sticking through, so my kids had to sleep on the floor. Then my daughter's arm was covered in red spots, and she had been itching all night. On the way back to Philly, she pulled a small, flat, dark red bug from her collar. It was a bed bug. Hilton honestly needs to shut this location down until renovations. I used points to book, and the front desk said they couldn't cancel, but Jamie said he didn't want my family out in the cold during the snowstorm. Management said renovations would start on March, but this place needs to close until then. The experience has me second guessing whether to keep doing business with Hilton.

Having a first floor room worked well with our small kids. The room smelled like dog or cat pee, though, and everything in it looked very dated. If they haven't started updating the rooms, they should think about it.

Our suite had lots of space, with a small kitchen that included a two burner stove, microwave, dishwasher, and full size fridge. There was also a living room with a sofa/pull out bed and two separate bedrooms with king beds and a decent amount of extra room. Each bedroom had its own bathroom. But the place is pretty rundown. The walls had scuffs and dings, the sofa was stained and faded and felt creepy to me, and most of the curtains were broken or stained. The bathroom ceiling paint was flaking, and the upholstery looked worn and stained. It was a pet friendly room, but apparently it never gets vacuumed. After we put things down and the kids played on the floor, everything was COVERED in pet hair. We didn't bring a pet, and it wasn't hair from an animal we have. The cleaning service seems to do a poor job vacuuming. I wouldn't recommend staying here unless you're okay with pet hair. It would be HORRIBLE for anyone with animal allergies.