Super 8 by Wyndham Chipley

The towels were clean and the hot water lasted, and the man who checked us in was genuinely nice. But the room was a shock after such a welcoming arrival. There was hair from previous guests between the sheets and on the pillowcases, and the floor was dirty, with snack crackers and wrappers left beside one bed. We got into town at 1 a.m., tired and facing an early morning, with no other short-notice options nearby. I washed the sheets in the guest laundry so my son and I could sleep. The advertised free breakfast was packaged honey buns and expired OJ.

I stayed one night, and it was so unsafe and disturbing that I'm reconsidering staying with Wyndham. The front desk smelled strongly of curry. In the room, the lights didn't work, the toilet wouldn't flush, the door wouldn't lock, and there was a cricket or insect inside. At 10:40 a.m., someone knocked aggressively, as if there were an emergency. When we raised the problems, the housekeeper was rude and dismissive. She said we didn't know how to turn on the light, blamed the toilet on too much tissue, and denied there were insects. I showed her a video, then she changed her story and said it wasn't from their property, though it clearly was. Her son kept being rude too, and neither would take responsibility or apologize, so I stopped engaging. Then the so-called manager arrived. When I said I didn't want to deal with that behavior, he swore at me and moved toward me aggressively, as if he might hit me. I began recording, and his son had to pull him back physically. You can clearly see it in the video. The property seems to be family-run, but the behavior was extremely unprofessional and showed no hospitality standards. I don't understand how Wyndham lets it operate under its brand. No guest should be threatened or verbally abused for raising legitimate concerns. I've reported this to Wyndham and hope they take serious action, including reconsidering the property's franchise status.

Breakfast was a honey bun with orange juice, apple juice, or coffee, which wasn't too bad, and the staff were excellent. The rooms were another story. There was pee on the toilet, hair in the tub, old soap in the bathroom, a roach on the wall, dirty spills on the floor, and old drink spills on the desk. I wiped things down, sprayed disinfectant on the beds, bought a sheet and pillow, and made do. I wouldn't recommend staying unless you can't afford anything else. Everything was good except the rooms.

The price and room sizes were decent, and the rooms were very clean. The beds were comfortable, and the microwave and mini fridge came in handy.