Tessa R.
Check-in was very friendly, and the room was clean and well maintained. Still, the bed was well past its useful life, with a deep dip in the middle, and it was incredibly uncomfortable. The thermostat also didn’t work properly. It was set to 66, but the room became oppressively hot in the middle of the night. When we raised it with the front desk, they said the bed was fine and the room was “cool” when the engineer looked at it. They said they’d fixed the thermostat and offered to move us, but we stayed after being told it was fixed. The second night it was ridiculously hot again, so we turned the thermostat off and tried to sleep. I asked for a complimentary bottle of water, but was told my husband and I had only received one at check-in, even though we’re higher-level reward members. The shower was unpleasant too. Water pressure was low, and there was no door on the large shower, so it was very cold. Maybe it’s a design flaw. At breakfast, I watched the “chef” prepare food without gloves, wipe his nose with his hand, and then keep cooking. The dismissive response to our concerns and the poor service are why I’m writing this. This is not why I choose to stay at Marriotts. Very disappointed. They need to do better.
