Columbus Airport Marriott

The restaurant had good wings, and the drinks were pretty good. The M Club was also nicely kept and looked good, though its food was just okay. Breakfast's hot options were always sausage links and scrambled eggs, while dinner was usually only appetizers. I've stayed at close to 100 Marriott’s, and this one was the worst. Check-in service was great at first, and they even upgraded my room, but two maintenance issues went unattended for four hours. I was told the maintenance staff also runs the shuttles, which take priority over repairs. At checkout, the manager acted like I was bothering her. The room was large but dated, with very old furniture and the hardest couch I've ever sat on. The shower leaked for days, and I had to listen to it drip while trying to sleep. The whole hotel is dated and poorly maintained. An employee said the owners don't put enough money into upkeep, and that they sometimes take parts and items from rooms to keep other rooms available for guests. It's a shame they've let it get this bad.

The front desk staff are consistently friendly. I keep coming back because of corporate arrangements, even though the hotel doesn't reliably meet a good standard and remains a disappointment. It needs a major renovation. The building looks dated, and the guest rooms don't feel inviting. Breakfast in the lounge is regularly poor: it's meant to start at 6 a.m., but hot food often isn't available until 7 or later. Evening lounge service also disappoints, and the staff often seem unenthusiastic. I usually prefer to leave positive feedback, but management should hear about this, if they care.

It's an old hotel, which you can tell from the elevators, but the rooms seem to have been updated at some point. Mine was quite large and quiet, and the place has been kept up pretty well.

The staff were responsive and very friendly, and the service was great. Still, when we came back from vacation, my car window had been smashed. The hotel did a good job covering it, but the lot is unsecured and in an unsafe location. We saw another vehicle with similar damage too.