Extended Stay America Suites Columbus Polaris

After a long day, the dim lighting made the place feel comfortable right away. Ronnie at the front desk was really helpful and nice. The price for a night was great, and we liked having our own kitchen.

The people at the front desk were warm, helpful, and really nice, and the location worked well for us. The bed was comfortable enough for one night with our dogs, but the room was filthy. There were several hairs in the sheets and a huge dusty cobweb beside the air conditioner. Quite a few things looked like they needed replacing, too. Management replies to cleanliness complaints saying they'll address them, but I can't say whether that will happen. We were there for just 10 hours, which was plenty. We’ll probably stay somewhere else next time.

Jamie and Joni were a big help when I needed to switch to a pet-friendly room. The place is clean for what it is, and the staff are friendly. If you're in town for work and need somewhere to sleep, it does the job.

My mom was visiting, so I booked a room for her. She doesn't have a cell phone, and she had trouble with incoming calls that kept disconnecting. The first floor smelled like weed, you'd think people would smoke outside. She also had trouble with the key card several times, both at the room door and the side door. Breakfast wasn't out on the first morning, and the coffee was cold. The room itself was clean, and it was very quiet.