The room was so filthy and foul-smelling that I nearly threw up. There was grime on the walls and beds, the sheets were disgusting, and two lamps didn’t work. We never unpacked. We turned one corner of the bedding back to check for bugs, and that’s when we saw how bad it was. When I asked to leave and get a refund, the desk clerk said he needed to inspect the room because we’d gone inside. He saw we hadn’t used anything and said the money would be released by the end of the night. I recorded check-in and our conversation, then told him afterward that I had the recording. When I called the next day, the woman who answered claimed the beds had been used and we’d spent three hours there, so the refund would be affected. I told her I had time- and date-stamped video and audio showing we’d spent less than 30 minutes in the building. She changed her answer and said I’d get a full refund. I recorded that call too, after seeing how they seemed willing to twist things for financial gain. They also said the room was dirty because we were on the third floor, while the other two floors were much nicer. When I asked why, they said truckers usually get put on the third floor. The clerk had no answer when I asked why everyone shouldn’t get the same clean room and a decent place to stay. It felt like certain guests were being treated unfairly. There are plenty of nice hotels nearby, so I’d go a little farther down the road and spend my money somewhere cleaner and fairer.
Holiday Inn Express Columbus-west Broad Street
About this property
"Holiday Inn Express Columbus-west Broad Street" is located in Columbus. This hotel is located in 10 km from the city center.
Good to know
- Check-in
- From 15:00
- Check-out
- Until 10:00
See rooms and prices for your stay.
Guest reviews
Recent reviews shared by hotel guests
The third floor smelled of cat urine, which triggers my migraines, so I had to move to another floor. That bathroom wasn’t in good shape either: there was hair in the tub, the floor looked poorly swept and mopped, and I killed a cockroach that ran across it. I needed to iron clothes for work the next day, but the ironing board wouldn’t stay up. I brought it to the front desk, and another guest in line pointed out that one leg was broken. The employee suggested I iron on the bed. Also be careful if you can’t pay for your stay up front, since rates go up depending on availability. I was offered the same rate I’d paid on my first day, at least.
For $225, I was shocked by the condition of this old hotel in an old part of town. The room was adequate, but breakfast was just Folgers coffee and a choice of Frosted Flakes or Cinnamon Crunch.
I was here for work and stayed three nights. It’s quiet, with modern rooms, big TVs, and comfortable beds. Breakfast was okay, and there’s plenty of food nearby. I’d recommend this location to anyone needing a place to stay.
The rooms are nasty, with stained floors, and the bathtub wouldn’t drain while I showered. I wonder whether any of the money they make has ever gone back into the hotel. Apparently not. Even after paying online, check-in always takes a long time, and they make you leave a $100.00 room deposit. In my opinion, places that ask for deposits are usually one-star hotels, the sort you might rent by the hour. This is my last stay here.
Amenities
Everything available at this property
General Services
1 available- Laundry
Internet
1 available- Internet access
Pool and beach
1 available- Swimming pool
What's nearby
Explore attractions, restaurants and transport around the hotel
147 m 2 min walk
20.5 km
6.9 km
150 m 2 min walk
Attractions
20- Breakout Games6.9 km
- Center of Science and Industry (COSI)9.9 km
- Scioto Audubon Metro Park9.9 km
- Bicentennial Park10.1 km
- Goodale Park10.2 km
Restaurants
20- Raising Cane's150 m 2 min walk
- El Barco Mexican Restaurant292 m 4 min walk
- Roosters302 m 4 min walk
- Long John Silver's377 m 5 min walk
- Tim Hortons457 m 6 min walk
Transit
20- John Glenn Columbus International AirportAirport20.5 km
- Rickenbacker International AirportAirport22.4 km
- W Broad St & Old Village RdBus147 m 2 min walk
- 4765 W Broad StBus430 m 5 min walk
- W Broad St & N Murray Hill RdBus443 m 6 min walk
Stay rules
Important conditions for your stay
Hotel information
Electricity
- Voltage
- 120 V
- Frequency
- 60 Hz
- Socket types
- A, B
