Wyndham Columbus

The room was okay, though the layout was strange and the toilet paper was in an awkward spot. The problem was the poor service and lack of information. At check-in, the employee showed no interest, just asked for my ID and credit card for a $100 deposit, handed over a key, and gave no welcome, hotel details, room number, or directions. No one mentioned that renovations meant there'd be no breakfast. The next morning, with the Nike Classic convention making the hotel chaotic, we spent over 15 minutes looking for the breakfast area. When we finally asked the desk, they casually said it was closed for renovations. Guests should be told that before or at check-in. Breakfast was one reason we chose this hotel, and not being warned felt misleading. Poor communication, unfriendly service, and not worth the money. I wouldn't stay again.

Nothing about this place matched the photos, from the front desk staff to the rooms and exterior. The building felt run-down and poorly maintained. The beds were disgusting and had mites, and the closet door wouldn't shut. We'd ordered a full bed, but got two twin-size beds instead. As a couple staying on Valentine's Day, we couldn't sleep together. I wouldn't recommend this place to anyone. A motel would be better.

I strongly warn people, especially Black travelers, against booking here. At the Wyndham Columbus, I was given two rooms that I found unacceptable for a hotel advertised as 4-star. They smelled strongly of smoke and bleach, had furniture with burn marks, peeling chairs and a peeling toilet, and stained curtains. When I raised these concerns, the front desk employee dismissed me and said there was nothing she could do. While I was away, I contacted Priceline. A hotel staff member told them I had never reported any problems, which was untrue. When I returned, she got emotional, said she “had to go in the bathroom and cry,” then called me “confrontational,” a racialized stereotype Black women know too well. She arranged for security to remove me, even though I never raised my voice or acted aggressively. I experienced this as retaliation for speaking up about safe lodging, along with misrepresentation, refusal to help, and emotional manipulation. Afterward, I read public reviews and saw similar complaints about room conditions, dismissive staff, and unnecessary escalation. My experience fits that pattern. I've filed formal complaints with the Ohio Attorney General and the Ohio Civil Rights Commission. No guest should be treated this way or punished for raising concerns about unsafe or unsanitary conditions.

We had a great three-night stay. The hotel is huge, the beds were comfortable, and we enjoyed having the pool and jacuzzi open. Staff were really nice and helped right away when my key card stopped working, getting me a replacement. We'd definitely return if we take another trip here.