Nina P.
The stay at Passage Point 215 was fine. Dealing with Vacasa, the property manager, was the worst service we ran into on the whole trip, worse than the hotels, car rental, ski rentals, and lessons. We had to cut our stay short for medical reasons. We had only booked the evening before, but Vacasa alone among the resort providers refused to refund the unused nights. The ski rental shop, ski school, and even the car rental company all understood and canceled the remaining services without a problem. After a long, frustrating exchange with customer service, Vacasa offered only a small partial refund, nowhere near the reservation's full cost. We were really disappointed and wouldn't book with them again.

