Hampton Inn Denver-International Airport

If you’re considering the park and stay option, be aware that our truck was broken into while parked at this hotel. We chose the Hampton Inn for that option because we had a very early flight during Thanksgiving week. The room itself was fine, nothing special, and we parked under a light where there was a visible camera. I asked the front desk that night whether it worked and was told yes. Two days after we left, I got alerts about the break-in. The hotel hadn’t contacted me. When I called around 10:00 AM local time, I was told five vehicles had been broken into overnight. Front desk agents also told me several times that hotel policy meant they did not contact police about vehicle break-ins. I was told only a manager could notify affected guests, and that DAVID would arrive at 2:00 PM. At 2:00, 2:30, and 5:00 PM, I called again and was told he still wasn’t there. By 5:00, the evening agent wasn’t sure he would come in that day. With no help or direction from the hotel, I filed a report myself with the Denver Police Department. I was told this hotel is frequently targeted, estimated at 15-20 times a month. A detective was assigned because of how often incidents occurred, but the investigation stalled. The hotel took nearly two weeks to respond, then said the cameras “did not record,” leaving no usable footage, even though I’d been told the camera was operational when we parked. Nearly 48 hours after the break-in, DAVID emailed me. He said he had tried calling, but I had no missed calls or voicemails from any number. He also said he contacted police and was told the hotel couldn’t file a report and I had to do it myself. That directly conflicted with what multiple front desk agents said and what law enforcement later confirmed. We thought park and stay would save money. Instead, the vehicle damage and stolen property cost us thousands of dollars. We stay at Hilton properties regularly and have never had anything like this happen. The repeated communication failures, conflicting information, delayed response, and lack of footage raise serious concerns about security and management here. DAVID’s handling of it reflects very poorly on both the hotel and Hilton. Don’t assume your vehicle will be safe or that you’ll be contacted or supported if something happens.