Comfort Inn Donaldsonville

I’m not someone who usually writes reviews, but people should know how this hotel treats guests. I have a support animal and stayed here with her in October without any issue, including getting my deposit back. This time, about an hour after checkout, they called to say they were holding my deposit because of a dog smell in the room. It never smelled like dog. They should be more concerned about the weed smell coming from the next-door room, especially at a non-smoking hotel. I’d bathed her on arrival day, the front desk had approved her documents, and she never stayed behind when I left the room. Anywhere I’m accepted, so is she. On the phone, after we both explained our positions, they said they’d release the deposit but told me not to come back. I don’t want to return anyway, but the disrespect wasn’t called for just because you hate dogs. I tried to file a BBB complaint about a similar issue, but they aren’t BBB accredited and this location isn’t on the website. I’ll take further action. They’ve had multiple owners in the last year and seem unable to keep the place going. There are three other hotels down the same road. This one won’t be missed, and it should shut down.

The night became very stressful after a tornado warning earlier on. Four false fire alarms went off, making sleep impossible and leaving guests frightened and confused. At one point, no staff were visible at reception. The power also went out, and there was no backup generator for guests. We know weather is beyond anyone’s control, but emergency response and communication are the hotel’s responsibility. Breakfast was included in our booking, but none was served in the morning and no alternative was offered. When we raised the issues, we were told it was “mother nature’s fault.” There was no compensation or service recovery. The situation was handled poorly and felt unsafe.

We booked two rooms and paid a $200 deposit at check-in. After checkout, the hotel said the refund would come within a few days, but after a week we’d received only $150. When I asked about the missing $50, they said we had stolen something from the dining room. They gave no details, proof, or explanation. The accusation was unreasonable and unacceptable. We were respectful guests and used the facilities properly. The staff were unhelpful, and communication was poor. It took several calls and messages just to get a vague answer. I’m very disappointed with how this was handled and wouldn’t recommend the place to anyone who values honesty, professionalism, and fair treatment. There are many better hotels that handle deposits properly and respect their guests.

The hotel said breakfast was included, but none was provided. The fire alarm kept going off all night for no reason, so we couldn’t sleep. Despite both problems, they refused to give us a refund.