Marisol V.
I've had to call several times about the same package problem, and each time I've been passed around or left on hold for 15 minutes without a resolution. Priscka, the assistant manager, said she's too busy and has too many emails and residents to help with pressing issues. Neither she nor the manager has followed up. I've had several packages stolen from the parcel lockers. The office responds slowly, and nobody has helped me find the packages or figure out who took them. Staff turnover is high, so I keep getting different information about what to do. Nobody follows up or answers questions properly, and the answer changes depending on who picks up the phone. Stay away. You can find more affordable apartments with better amenities and staff who handle residents' problems.

