Country Hearth Inn

What bothered me most was how management handled problems. The manager gave me excuses about the WiFi and the air conditioner, and I felt lied to and brushed off after they’d already taken our money. I could have accepted the slow internet, or even moved rooms because the AC didn’t work, if they’d offered that option. No discount or replacement room was offered, and the filter needed replacing. The WiFi was advertised as free, but it was painfully slow when it worked at all. I ended up tethering my phone to my laptop for better speed. The manager said a repair order was in and offered to reset the router, but that didn’t help. I couldn’t understand why no one mentioned the known issue at check-in. He also got defensive and nervous when I raised it. Getting fresh towels turned into another ordeal. I was told to bring the dirty ones and my room key to the desk to prove I was a guest, even though I’d just handed the towels to housekeeping right in front of the manager. He radioed the housekeeper to verify it, then left me waiting while the clerk went to collect the towels I’d requested. When they came back, the towels were put behind the counter so they could check in new customers who’d arrived while I waited. I could have lived with the smaller problems, and maybe even accepted the price if the room itself had been fine. The way I was treated is what I can’t get past. The management was horrible. Don’t stay here. There were some good things about the room. It was clean apart from old coffee left in the pot, and the sheets were fresh. The bed was very comfortable, which mattered to me because I have back problems from my time in the Marine Corps. There was space for two at the bathroom sink, a shower roomy enough for one, a hot tub with space for two, a decent-sized mini fridge that needed defrosting, a microwave, and a wet bar. The furniture, decor, and TV were very dated, more like what I’d expect at a Motel 8. The side entrance lock was broken and disengaged, and its security camera was broken too, so anyone could walk in. The location was convenient, with local businesses and Venture River, the local water park, within walking distance if you wanted. I used to work in hospitality at a hotel charging premium rates, so I know what I expect at the prices this place charges.

The concierge was really friendly, which was the one good thing. The room smelled like urine, and there was a used floss pick on the nightstand.