Hampton Inn Eden

I made a reservation at 10:50 and went to the window at 10:55. It was very cold outside, so I asked Ron if I could come in. He said the lobby was locked because of shift change and my reservation hadn’t come through, so I’d have to wait until after the shift. That’s the kind of customer service I got at Baymont by Wyndham in Eden. The owner should know the employees put their own convenience and shift change ahead of customers. Leaving someone outside in the cold is unheard of. Customers seem to come last, like they’re just an inconvenience and a way to make money, with no concern for respect or comfort. Please don’t give these people a penny. If my U-Haul trailer hadn’t had broken tail lights, I would have driven to another hotel. A few minutes later I went back inside to make the reservation. The gentleman on duty asked what Ron had told me. He said he was upset that Ron had lied to both of us, that it wasn’t shift change, and that Ron should have helped me. He said he’d take care of me, then asked for my driver’s license and credit card. He also required a $100 cash deposit. I said I’d drive to an ATM, since I only had $76 cash on me, and explained the trailer lights were why I was staying. He then said I couldn’t stay anyway because the reservation was for Saturday, not Friday. I asked if he could change it, but he said he couldn’t. Neither of the two Baymont numbers listed on Google worked. I finally reached the hotel chain on the third number. A man I think was named Sebastian confirmed I couldn’t cancel the reservation. I disputed it on my credit card and told him I’d rather sleep in a ditch than at another Wyndham property.

The pool didn’t look clean, and they’ve cut back a lot on the free breakfast selection. The rooms have had some recent renovation, but the old tables are badly worn and everything could use brightening up.

There’s a weight room available, and breakfast is served in the mornings. The location was easy to find, check-in was simple, and the clerk was pleasant and professional.

Nice, clean rooms and a good breakfast. We had a great weekend!