Courtyard by Marriott Edison Woodbridge

I come here every Christmas, and I’m not sure why it took me so long to write this. The hotel is very clean and lives up to Marriott standards, but the staff make the stay even better. Randy, the night guy, deserves a special mention. It’s a pleasure to be greeted by him. He does the same great job with everyone coming through the front door. Thx for standing out, Randy!! 10 stars!

We chose the Courtyard Marriott Woodbridge for a block of rooms for our wedding weekend, 10/03-10/05, expecting our family and friends to be treated with care. Instead, the hotel was the most stressful part of the wedding, and the experience was disappointing from beginning to end. Before the event, I personally confirmed early check-in with sales manager Lacqua and followed up by text with guest names. Those arrangements weren’t honored. My mother-in-law was told by a front desk employee who identified himself as the assistant manager that I was “lying” about approval and that he would have known. That was completely unacceptable. One guest with early check-in arranged was also told to pay an extra $40. My husband had to leave wedding preparations twice to sort out check-in and confusion about our room block. Our room wasn’t cleaned during our two-day stay, and several employees mixed our group up with another event and were rude or dismissive, including a woman named Darlene. The poor communication and lack of respect made an already important weekend unnecessarily stressful. I contacted Lacqua afterward. She apologized and acknowledged some problems, but her explanations didn’t match our documented messages or the service expected at a Marriott. She said she didn’t recall discussing early check-in. We’d originally only discussed it by phone, but luckily I had replied with the text confirmation. I told her I wanted to speak with her team above her, then emailed her. She never responded. I’m attaching the text where I reviewed the early check-in arrangement with her, which she said she didn’t recall. I hope management and corporate take this seriously so other wedding groups don’t have the same experience. I’m not someone who usually complains or leaves bad reviews, but this one felt warranted.

Being away from home can be tough, but the people here made each stay feel like I belonged. I’ve visited several times over the past year for extended stays, and the staff treated me like family. Randy at the Welcome Pod, Editha and Joel in the Bistro, and Adel in the kitchen were always warm, thoughtful, and kind. Kyle and Teisha at the front desk made each arrival and return feel personal and comforting, and Diana was especially helpful and supportive. I’m truly grateful for them.

We were at the Courtyard Marriott Woodbridge for my son’s wedding weekend, 10/04-10/05, and I was appalled by the way our family and guests were treated. The bride had arranged early check-in with the sales manager beforehand, but a person at the front desk, who said he was the assistant manager, told me she was “lying.” I’ve never been spoken to that way by hotel staff. Check-in was confused, several guests couldn’t get into their rooms early, and the staff seemed unprepared for the wedding block. My son, the groom, had to leave preparations twice to deal with hotel problems. That shouldn’t happen on a couple’s wedding day. Several employees came across as dismissive and unprofessional. It left a lasting bad impression on what should have been a happy family occasion. I expected much better communication, respect, and treatment from a Marriott property.