Quality Inn And Suites Eldridge

The room itself was decent for an affordable hotel, but dealing with the staff and manager was awful. My mother called to book a room for me before a snowstorm, since the roads were too dangerous to drive after my shift. She first asked for one night, then changed it to two and told the staff member when I’d get off work. They said it was all set and I could check in when I arrived. When I got there, the front desk employee said I had to wait four hours or pay a fee. I explained and showed him the reservation details, and after he called the manager, they waived the fee and gave me a key. I thought that was settled. Around 8:00-8:30, my mother texted that the receipt showed only one night. She called the hotel, but the person who answered was rude, argued with her, and called her belligerent when she asked for the manager. He said he was the owner. I went downstairs to sort it out and ask about checkout because I needed to sleep before work. The young woman at the desk called the manager in from outside. He greeted me with a rude “Yes?” and turned out to be the same person my mother had spoken with. He argued that we had only booked one night and took no responsibility for his staff’s mistake. This was a phone reservation made with an employee, not an online booking or recorded message. He said he’d arrange another night if my mother contacted her credit card company and made another reservation. I just asked what time I had to check out. After the way we’d been treated, why would I want to stay another night? At checkout, the employee who had checked me in asked for my email, though it was already in their system, then asked me to take a picture of my phone. I kept asking what he meant. He called the same manager, but I told him I just wanted to check out. After another five minutes of talking about the picture with the manager, he finally gave me my receipt. I left saying I wouldn’t stay there again and that the manager had no business speaking to paying guests that way. The rooms are decent for the price, but the staff and management are dreadful and don’t know how to treat customers.