Renaissance Newark Airport Hotel

The fitness center is excellent, probably one of the best I've seen in a hotel, but little else stood out. Parking costs over $30 a night, yet finding a space is nearly impossible. Most of the lot seems to be used for airport parking, and hotel guests are left circling without any solution. With the on-site restaurant gone, delivery seems to be the only dining option. That's a real downgrade for a full-service brand. The front desk also gets overwhelmed when big groups arrive. I watched busloads of people use the Marriott Bonvoy line despite not being Bonvoy members, holding up actual elite guests. The Bonvoy lounge was disappointing too, with little beyond sodas and a few low-quality snacks, not what I'd expect at a Renaissance-level property. Between the parking, missing dining options, and uneven service, this was far below what I expect from Marriott. I don't understand how the property keeps its rating.

The shower backed up until the water was ankle deep by the time I finished. Before getting in, I had to wipe up curly black hairs that were everywhere, and the room had a strong smoke smell. I've stayed at roadside motels that were cleaner and more up to date. I felt disgusting leaving for vacation after staying here. I booked it specifically to make the trip easier, but I would never return. When I told the front desk, they offered to comp one night's parking. I'm severely disappointed with the service from a MARRIOTT.

The room's interior was very old, and there was no restaurant or breakfast. On the plus side, the gym was extremely large and great, and the location works well for people continuing their travels with a long transit. The airport shuttle is helpful too. The person who checked me in was extremely friendly and kind, and gave me a room as a walk-in guest with Gold Elite status. Mr. Ali handled checkout and was completely unfriendly. He only asked whether I wanted a printed receipt, with no hello, question about my stay, or goodbye. Nothing. I'm disappointed.

If you're paying for a room because you need a good night's sleep, stay away. Cleaning went on until 11:30 p.m., the first time I've ever seen it happen that late. Guests are asked to be quiet, but they kept cleaning rooms around me until midnight. I called to ask them to stop and they hung up. I went to the front desk and explained that I needed to sleep, and they apologized, but nothing changed. This is definitely not the place for a restful night.