Residence Inn by Marriott Mechanicsburg

My husband stayed here several times over the past few weeks and checked out yesterday. He asked me to write this for him. He was really pleased with how clean the place was and how friendly the staff were. He especially mentioned Yisrael at the night front desk, who he described as energetic and welcoming, and Raheem and Liz, who were both kind and polite. He said they made him feel right at home, and we appreciate that kind of service. I’m looking forward to staying here with him next time. These staff members are rare gems, and we highly recommend the hotel.

The dog hair was everywhere, from the hallways and furniture to inside our room, and the constant barking and dogs running around the halls kept us awake all night. It felt more like a kennel than a hotel. The front desk didn’t help. They offered to move us, but the other room had a broken shower. Easily one of the worst hotel stays I’ve had. If you want somewhere clean and quiet, I’d avoid this place.

After working overnight, I was woken by the building’s fire alarm, which kept sounding from 7:00 to 11:00 a.m. The onsite team said they were meant to silence it, but we could still hear it. Why schedule fire alarm service for 7 in the morning when it could have been done in the afternoon? A little planning and consideration would have made a big difference.

I spend more than 100 nights a year at Marriotts, and stayed at this Residence Inn last night. The whole facility is new, my room was clean and comfortable, and everyone on staff was friendly.