Clarion Inn & Suites Evansville Eastland Area

I had an unexpected problem at home and needed to leave early. Booking.com required an early departure fee, but the manager approved some fees being returned. They didn't have to do that, and I appreciate how compassionate they were. The room was spacious and clean, the staff were kind, and the pool area looked nice, though I didn't get to use it. I'll stay with Clarion Inns & Suites (The Choice) whenever I'm back in my home state. The hallway carpet could use a cleaning. I know carpet helps with noise, so tile may not be practical.

The staff were quick and so friendly. We had to stop because of bad weather, and the young woman at the desk was incredibly sweet, helping us find the best deal on our rooms. She went out of her way for us, and our family is grateful. Even in such a large city, the staff made us feel at home. The hotel itself is beautiful and clean. The rooms look more worn than the photos suggest, though they were clean, and the old plumbing made the toilets flush slowly, which was a little unnerving.

The hotel was fine and the staff were friendly, but the bed still reeked of smoke. The sheets were fresh, so I could tell the smell was left by the heavy smoker who'd been in the room before me.

The hotel attendant was willing to confirm our awful experience to Expedia, and we got a full refund. Thank you, Taylor! The front desk worker, Tayor, was amazing and deserves a raise or a new job, but the hotel was absolutely disgusting. We tried three separate rooms and every one was filthy. Two had used, dirty towels hanging behind the bathroom door. The rooms smelled musty and terrible, and without the fans running when vacant, they were hot and smelly. The bathroom floor was sticky, the floors hadn't been washed, and torn empty soap packaging was on the toilet. The stairwell smelled like Marijuana. I think the conditions could raise health concerns. I don't understand how anyone gives it five stars. We left without staying the night and would rather have slept in the car.