Homewood Suites by Hilton Falls Church - I-495 @ R

Marquis gave me great customer service both when I called yesterday before booking and when I made the reservation today. He convinced me to choose the property and assured me I’d be comfortable during my five-day stay. Highly recommended!

I wouldn’t stay here again. The hotel is outdated, and while the stay was okay in some ways, don’t expect the usual Hilton standards. The gym is very small, has only cardio equipment, and felt unsanitary. It doesn’t open until 6 AM because it’s on the same floor as the rooms, which may be inconvenient for early risers. I tried wiping the equipment down and it was still nasty. The room had a cracked sink, mold, a stove that looked like it came from the 60’s or 70’s, a towel bar that kept falling off, and a thermostat I believe still uses a mercury switch. Worst of all, there was human fluid, blood or mucus, on the wall nearest the sink. It was nasty. I attached pictures as proof. The gentleman who checked me in was great and check-in was easy, but housekeeping needs help with cleaning and record keeping. At 7:55 AM, housekeeping tried to enter while I was showering. At 8:15 AM, a Housekeeping Supervisor knocked and asked when I was leaving, even though checkout wasn’t until 12:00 PM and I was only there for one night. Before 8:00 AM, they were already asking if they could clean. Their record keeping and asking guests when they’re leaving concerned me. Will NOT stay here again!

A malfunctioning fire alarm woke the whole hotel at 2AM. I’m writing this from the lobby while the fire department tries to fix it. A firefighter specifically told me it wasn’t a prank, the alarm system had malfunctioned. The place is badly outdated and feels like somewhere you end up when other hotels are booked. The staff try, but can’t make up for the obvious fiscal neglect from Hilton.

My children have special needs, so I bought travel insurance and the partial refund option. I had a reservation here, but a medical emergency involving my young child meant we couldn’t make it. Our family physician sent us to urgent care, then my child was rushed to the emergency room. I have documentation from both places. All three of my traveling companions had bacterial pneumonia, and one was hospitalized. I didn’t get home until many hours after checkout time, and I was traveling from New Jersey. Before doing anything else, I asked Expedia for guidance. Two agents tried to reach the hotel for me and got no answer. I requested the direct number and called myself. I wasn’t demanding a refund. I was open to rescheduling, even at a higher rate, and just wanted to understand the options or the hotel’s position so I could handle things through my insurance. The response was dismissive and lacked empathy. I was told I “should have called yesterday from the hospital.” Whatever the outcome, a more professional, compassionate reply was warranted. Expedia tried again shortly afterward and once more got no answer. The trip was meant to be meaningful, since we were traveling to meet family members we’d recently discovered through DNA testing. I understand refunds aren’t always possible, but the way this was handled was disappointing, and the lack of responsiveness and professionalism fell far below expectations. I chose the hotel for its indoor pool for my children and its location outside the busy DC area. I wouldn’t stay here again or choose this property or brand in the future.